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Human X
English
Español
What we do
Videos
Events
Insights
About Ramon
HumanX Insights
Who we are
Testimonials
Contact Us
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Cultivating a culture truly obsessed with human experiences

It's not only an achievable goal but also easier than ever before Ramon Portilla, Founder


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A bit about Ramon

Problem solving has been a life-long passion of mine. From my early years as a statistics geek in Mexico and the UK, to my professional career in the consumer insights industry - I've passionately sought to understand and translate data into actionable impact.


While math still holds a soft spot in my heart, I've seen one thing remain true across problem-solving: the importance of the human experience in transforming data to action; or as I like to say, where the quantitative meets the qualitative.


By understanding and correlating consumer insights, we can transform data to create purpose-driven human solutions. Throughout this journey, customers have taught us one thing about the brands they frequent and foster: “I love this [company], because it connects with me in so many facets of my life and shows that it cares about me”.


At the end of the day - be it as clients, purveyors, administrators, employees, or guests - we all crave a more purposeful and sincere shared experience.


So why HumanX Insights? Because I passionately believe in the power of harnessing data to catalyze differentiated solutions. I look forward to supporting your journey into the beating heart of so many industries: the human experience. 

More on Ramon's Background

Events

About HumanX Insights

our mission

Our Mission

Our Experience

Our Mission

To accelerate customer and employee loyalty for purpose-driven companies by designing and implementing a human experience strategy, uniquely tailored from their own mission and purpose. 

HumanX Values

Our Values

Our Experience

Our Mission

 We recognize the overarching importance of humanity in all we do. Our 4 values are deeply rooted in this belief: empathy to connect and succeed together; gratitude always to customers and employees; trust through data-driven objectivity; caring to ensure thoughtful and considerate impactful decision-making. 

HumaX Experience

Our Experience

Our Experience

Our Experience

Over 30 years of insights and analytics expertise across retail, social media and various industries. Leader in utilizing and synthesizing enormous databases for decision-making, pioneering CX/EX strategies, with proven business results. Storyteller, public speaker, community leader, and mentor. 

Who we are

Strategic CX + EX Partner

We help organizations drive customer and employee loyalty, by leveraging their purpose and mission whilst implementing a human experience strategy to serve as a roadmap in their improvements

Storytelling-Driven Data Insight Advisor

We set your strategies up for success by ensuring your human experience programs are catalyzed by insight-driven narratives that provide clear and bespoke measures of success, along with the actionable diagnostic metrics.

Pragmatic Operational Practices

We warrant that the Human Experience strategy delivers actionable programs by working side by side with operational leadership to deliver easy, engaging and simple playbooks that will boost your employee experience.

What we do

Purpose and Mission Workshops

Purpose and Mission Workshops

State of CX Strategy Assessment

State of CX Strategy Assessment

We facilitate leadership interaction to unveil ways to define corporate purpose as the #1 step to become a Human Experience centered organization.

State of CX Strategy Assessment

State of CX Strategy Assessment

State of CX Strategy Assessment

State of CX Strategy Assessment

We assess and diagnose the current state of your CX and EX strategy through interviews with key and operational stakeholders. We help organizations select strategic suppliers for Customer Experience platforms (SaaS).

Customer and Employee Journeys

Customer and Employee Journeys

State of CX Strategy Assessment

Customer and Employee Journeys

We map your key customer and employee journeys through a validated “touch point” approach methodology, which allows to quantify and prioritize touch points based on actionability and impact.

Insights & Analytics Projects

Insights & Analytics Projects

Hispanic – Ibero America Retail Advisor

Customer and Employee Journeys

We design, execute and deliver, cost -effective customer and employee experience insights and analytic projects, to answer key strategic questions with 100% actionable recommendations.

Hispanic Retail Chamber of Commerce Ramon Portilla HumanX Insights HumanX Customer Insights

Hispanic – Ibero America Retail Advisor

Hispanic – Ibero America Retail Advisor

Hispanic – Ibero America Retail Advisor

We help understand the opportunities in the Hispanic market in the US, as well as the opportunities for Ibero America retailers have to drive a differentiating Human Experience  strategy.

Ramon Portilla Fenalco Gondola Colombia Retail Expert HumanX Insights Human Experience

Public Speaking Engagements

Hispanic – Ibero America Retail Advisor

Hispanic – Ibero America Retail Advisor

We inspire audiences to think different about business and careers by delivering engaging stories and facts that challenge the status quo, and promote new ways of winning.

HumanX Insights in Action

Insights

Oil-Change Industry: Drive trust by taking care of customers

Offers: Sales bait or Appreciation token?: Reflections on Forbes Advisor Top Customer Experience Trends in 2024

Offers: Sales bait or Appreciation token?: Reflections on Forbes Advisor Top Customer Experience Trends in 2024

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Offers: Sales bait or Appreciation token?: Reflections on Forbes Advisor Top Customer Experience Trends in 2024

Offers: Sales bait or Appreciation token?: Reflections on Forbes Advisor Top Customer Experience Trends in 2024

Offers: Sales bait or Appreciation token?: Reflections on Forbes Advisor Top Customer Experience Trends in 2024

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Virtual or Real Agent? VIBA Platform: An example on how to humanize AI by giving customers a choice.

Offers: Sales bait or Appreciation token?: Reflections on Forbes Advisor Top Customer Experience Trends in 2024

The future of Customer Experience and Its Transformative Impact on Marketing, agencies and Creative Teams

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The future of Customer Experience and Its Transformative Impact on Marketing, agencies and Creative Teams

The future of Customer Experience and Its Transformative Impact on Marketing, agencies and Creative Teams

The future of Customer Experience and Its Transformative Impact on Marketing, agencies and Creative Teams

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What distinguish a Colombian? The importance of driving Trust. Gondola conference, Cartagena.

The future of Customer Experience and Its Transformative Impact on Marketing, agencies and Creative Teams

What distinguish a Colombian? The importance of driving Trust. Gondola conference, Cartagena.

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Price consistency, a trust driver.

The future of Customer Experience and Its Transformative Impact on Marketing, agencies and Creative Teams

What distinguish a Colombian? The importance of driving Trust. Gondola conference, Cartagena.

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Video

Ramon Portilla HumanX Insights Inspiring the Professional Momentum of Hispanics in the USA 2025

Ramon Portilla champions Hispanic talent as a catalyst for loyalty and growth in human-centered organizations. 

Ramon Portilla HumanX Insights Caixa Bank Madrid Octubre 2024

 At Caixa Bank Consumer and Payments' 2024 event in Madrid, Ramon Portilla, as keynote speaker, emphasized the Human Experience and the future of loyalty programs to over 300 Spanish retail leaders. 

HumanX Insights - Ramon Portilla - Pacifico Business School, Peru, Octubre 2024

 This video highlights Ramon Portilla keynote speaking remarks at the 1st International Retail Forum organized by the prestigious Pacifico Business School, from Lima Peru.  

HumanX Insights - Ramon Portilla - Interview at Pacifico Business School. Leadership values

Ramon Portilla highlights empathy as a key soft skill for future leaders and stresses the importance of customer, employee, and human experiences in driving purpose-led business success. 

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