it's not only an achievable goal but also easier than ever before Ramon Portilla, Founder
Problem solving has been a life-long passion of mine. From my early years as a statistics geek in Mexico and the UK, to my professional career in the consumer insights industry - I've passionately sought to understand and translate data into actionable impact.
While math still holds a soft spot in my heart, I've seen one thing remain true across problem-solving: the importance of the human experience in transforming data to action; or as I like to say, where the quantitative meets the qualitative.
By understanding and correlating consumer insights, we can transform data to create purpose-driven human solutions. Throughout this journey, customers have taught us one thing about the brands they frequent and foster: “I love this [company], because it connects with me in so many facets of my life and shows that it cares about me”.
At the end of the day - be it as clients, purveyors, administrators, employees, or guests - we all crave a more purposeful and sincere shared experience.
So why HumanX Insights? Because I passionately believe in the power of harnessing data to catalyze differentiated solutions. I look forward to supporting your journey into the beating heart of so many industries: the human experience.
To accelerate customer and employee loyalty for purpose-driven companies by designing and implementing a human experience strategy, uniquely tailored from their own mission and purpose.
We recognize the overarching importance of humanity in all we do. Our 4 values are deeply rooted in this belief: empathy to connect and succeed together; gratitude always to customers and employees; trust through data-driven objectivity; caring to ensure thoughtful and considerate impactful decision-making.
Over 30 years of insights and analytics expertise across retail, social media and various industries. Leader in utilizing and synthesizing enormous databases for decision-making, pioneering CX/EX strategies, with proven business results. Storyteller, public speaker, community leader, and mentor.
We help organizations drive customer and employee loyalty, by leveraging their purpose and mission whilst implementing a human experience strategy to serve as a roadmap in their improvements
We set your strategies up for success by ensuring your human experience programs are catalyzed by insight-driven narratives that provide clear and bespoke measures of success, along with the actionable diagnostic metrics.
We warrant that the Human Experience strategy delivers actionable programs by working side by side with operational leadership to deliver easy, engaging and simple playbooks that will boost your employee experience.
We facilitate leadership interaction to unveil ways to define corporate purpose as the #1 step to become a Human Experience centered organization.
We assess and diagnose the current state of your CX and EX strategy through interviews with key and operational stakeholders. We help organizations select strategic suppliers for Customer Experience platforms (SaaS).
We map your key customer and employee journeys through a validated “touch point” approach methodology, which allows to quantify and prioritize touch points based on actionability and impact.
We design, execute and deliver, cost -effective customer and employee experience insights and analytic projects, to answer key strategic questions with 100% actionable recommendations.
We help understand the opportunities in the Hispanic market in the US, as well as the opportunities for Ibero America retailers have to drive a differentiating Human Experience strategy.
We inspire audiences to think different about business and careers by delivering engaging stories and facts that challenge the status quo, and promote new ways of winning.
DON'T FORGET, #BEKINDTODAY
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